Returns & Exchanges

Due to the perishable nature of our artisanal cakes and desserts, we cannot accept returns once a product has left our bakery. However, if your order is damaged or incorrect, we are committed to providing a replacement or store credit to ensure your satisfaction.

Return Process

• 1.
  Inspect Upon Delivery

  Please check your cake or dessert immediately upon arrival or pickup to ensure it meets our quality standards and matches your order details.

• 2.
  Document Issues

  If you notice any damage or discrepancies, take clear photographs of the product and the packaging within two hours of receipt.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of the issue to initiate a review.

• 4.
  Resolution Process

  Our team will evaluate your claim within 24 hours to arrange for a fresh replacement, a partial refund, or store credit for your next celebration.